How it works

The whole desk, screen by screen.

The full tour: seven screens your team works in, six safeguards that keep patient records out, and four access levels.

Inside the app

Find the office, check the details, fix what’s wrong.

Built around the questions referral coordinators answer every day, not a generic list of names.

Search

Pick a specialty, then narrow it by tag (a subspecialty, service, procedure, test or condition), insurance, town or county and the patient’s age. Taking new patients, Spanish spoken and Include closed offices switch on with one press, and the name box finds any office, practice or person.

  • By group puts each office under its group and practice; Every office lists them one by one, with Sort and Columns.
  • Save up to ten searches on your account, or copy a link to the exact search.
  • Export the offices on the page as a spreadsheet file, up to 100.
The Cardiology search with its filters, then each office as a card with its town, fax and phone, new-patient answer and ages seen
Every office: each result with its town, new-patient answer and phone.

Demo clinic with sample data. Numbers shown are not live.

Office

Everything about an office on one card

Phone and fax copy with one press. Below them: who they see, which insurance they take plan by plan, and how long the wait is.

  • Every record says when it was last checked, by your team or by the data hygiene engine, not just when it was edited.
  • Mark verified stamps today’s date and your name once you’ve checked with the office.
  • My notes are yours alone: nobody else can read them.
Bayside Cardiology Associates open beside the results: its fax just copied, its phone and website, and what the office told us about new patients, Spanish, ages seen and booking
Open any office: its record slides in beside the list.

Suggest a change

Fix one office, or a whole group at once

Suggest a change is on every record. You edit a copy, and Review shows exactly what changes, before and after.

  • On a group or a place, Suggest a change for these offices edits every office under it together, up to 50.
  • Choose the offices your search showed, or every office under the group, then fill in only what should change.
  • Can’t find an office? Add an office checks for a duplicate as you type its name.
Suggest a change for a whole group: one request covers every office you pick, and a reviewer checks it before the directory changes
One suggestion for every office in a group.

Updates and data

Suggested changes are reviewed

Suggestions land in Updates and data. Advanced and Master users open each one, see every office before and after, fix a typo in place, then approve it for everyone or reject it with a reason the sender reads.

  • Directory history keeps every approved or rejected update, newest first.
  • When something you sent is decided, you see it in the app.
Updates and data: a list of pending, approved and rejected requests beside one pending fax update, with a reason box and Approve and Reject
Updates and data: a pending update open for a decision.

Tickets

Ask or report from any page

Ask a question or report a problem from any page, and see which team it goes to before you send it. Every reply stays with the ticket.

  • Report a problem on an office sends a ticket already linked to it.
  • Each team sees its own new tickets: take one, reply, or move it where it belongs.
A problem reported from an office: the ticket is linked to that office for you, and answers come back to you under Tickets
Report a problem on an office: the ticket is linked to it for you.

Master dashboard

What needs you, first thing

Masters start from one page: changes waiting for review, tickets waiting for a Master, and records going out of date. Below them, how complete the directory is and whether searches come up empty.

  • Analytics shows searches, sign-ins and thin spots: specialties people search for that have few offices.
  • Masters add people, set their access level, arrange teams and read the activity log.
The Master dashboard for the last 7 days: Needs you today with the changes waiting for review, new tickets, offices whose ages need confirming and people who have not signed in for a while, then Directory health with the share of offices checked in the last 90 days and how complete each detail is, and Are searches working
The Master dashboard: what needs you, then how the directory is doing.

Tour

A guided tour on the real screens

The tour shows the app one thing at a time, on the page it describes. Try each step yourself: nothing you do during the tour is saved or sent.

  • Each person sees only the parts their access level can use.
  • Replay it any time from your account menu, from the start or from any part.
The tour on Find an office: Narrow it down lights the switches, and its note asks you to press Spanish spoken yourself, with Show me and Next
The tour: try each step yourself on the real screen.

Privacy and safety

Built around office details, not patient records.

Office details only. No patient records, two-step sign-in, and a record of every change to the directory.

No patient records

ReferralFinderX holds offices, practices and groups. It is not a patient list, a medical record or an appointment book.

Patient info check

Text boxes refuse anything that looks like a patient identifier, in the browser and again on the server, before it is saved. A daily check clears any stored text that matches.

Two-step sign-in

A 6-digit code from an authenticator app on your phone, on top of your password. Lose your phone and a Master at your clinic can reset it.

Support visits in the app are logged

If ReferralFinderX support opens your clinic’s data through the app, the visit is recorded and your Masters see it under Owner visits. Direct database access for backups and repairs is outside that log; the Privacy Policy explains both.

Nothing to install

The app sets no tracking cookies and installs nothing on staff computers. This page loads nothing from other companies. Alpha applications and contact messages go to our application server, which emails them to us.

Built on trusted ground

Built on names you already trust. Cloudflare serves every page from its global network: fast, encrypted and hardened against attacks. Render runs our server and scales with us, backed by its SOC 2 Type 2 and ISO 27001 reports. Supabase runs our database and sign-in, encrypted in transit and at rest. Every partner is listed in our Privacy Policy.

Four access levels

Each person sees only what their level can use.

Lite
For front-desk staff: search, save searches, export and copy office details, and raise tickets.
Basic
Everything in Lite, plus personal notes, marking offices verified, suggesting changes and adding offices.
Advanced
Everything in Basic, plus reviewing suggested changes and editing the lists: specialties, plans and towns.
Master
Everything in Advanced, plus managing accounts, access levels, teams and settings, the Master dashboard and the activity log.

The first wave is forming.

Referral teams at health centers, clinics and health systems in Rhode Island and nearby: apply for a free seat.